Preview: Portovan is in its pilot in Linz. The apps are not in the stores yet.

Portovan

Checklist for your move

The driver does not carry. You and your helpers load and unload; the driver drives and secures the load.

Before

  • Helpers at both ends: who carries at loading, who at unloading?
  • Floor and lift at both addresses: does the biggest piece fit through the stairs, door and lift?
  • Who is there at each stop when the van arrives?
  • Parking: where can the van stop right outside the door?
  • Furniture taken apart, boxes closed and labelled.

On the day

  • Valuables stay with you: cash, jewellery, important documents.
  • Be ready on time: 15 minutes are free at each stop, then waiting is charged per minute.
  • Someone is at the drop-off to take the items.

Your stops

PickupDrop-off
Address
Floor, lift yes / no
Who is there (name, phone)
Parking

What the van must not carry

  • Goods worth more than €1,000 in total per trip
  • Cash, jewellery, precious metals, watches, securities, irreplaceable documents, works of art
  • Dangerous goods such as gas bottles, fuel or chemicals; weapons, explosives, illegal substances
  • Living animals, perishable food
  • Fragile electronics without original or protective packaging
  • More weight or volume than the van can safely take

All rules in the terms for customers